QM 363 Operations Management
 

Instructor: Office: Phone: E-mail: Home page: Meeting place: Course credit: Prerequisite:

Dr. Helen M. Moshkovich Comer 209-A (205) 665-6546 moshhm@montevallo.edu http://facstaffweb.montevallo.edu/moshhm/  MOR 202 3 semester hours QM 236 and MG 361

Course description
Course is the study of systems producing goods and services. It considers the role of the operations function and its impact on the competitiveness of the firm in local and global economy. Operational issues include designing, acquiring, operating, and maintaining the facilities and processes; purchasing raw materials; controlling and maintaining inventories needed to produce a good or service so that customers' expectations are met.

Course objectives
The course has two primary objectives: 1) to familiarize students with the decisions made in the management of operations and the environment in which these decisions are made; 2) to help students master both qualitative and quantitative techniques for analysis, decision-making, and control in operations and production management.

Required Text and materials:

Operations Management – Chase, R., Jacobs, R. and Acquilano, N.  Eleventh edition, Boston, McGraw-Hill/Irwin, 2006.

Supportive Materials: http://www/mhhe.com/chase11e/  and click on Student Edition link.

 

Evaluation:
Four Tests - 72%;  Assignments & Quizzes - 28%

Letter grade and course work credit: A(90-100), B(80-89.9), C(70-79.9), D(60-69.9), F(below 60)

 

Tests and assignments
Two equally weighed tests and a final exam will deal with the concepts discussed in class and developed in the assigned readings and assignments. Makeup tests are not given. If you are going to miss a test, you must contact the instructor prior to the test time for any special consideration. At the instructor’s discretion, test content and test results credit percentages following a student’s absence may be adjusted to compensate for an absence from a regularly scheduled examination. Assignments are due when class officially starts. Assignments will be announced in class and will be posted on the Blackboard course page. Late assignments will be penalized 10 points per class day they are late.

Attendance
You are expected to attend class. Failure to do so will result in your missing material explanation, homework assignments, and the possibility of extra credit assignments.

Policy on Accommodation for Individuals with Disabilities
” The University of Montevallo provides equal opportunity to qualified students.  If you have a disability (medical, physical, learning, psychological, etc.) and wish to request disability-related accommodations to complete course requirements, contact Disability Support Services (located in Main Hall, rear entrance; 665-6250).  Course requirements cannot be waived, but reasonable accommodations may be provided based on disability documentation and course objectives.  Accommodations cannot be made retroactively.”

Schedule
The instruction schedule reflects expected class progress in course subject matter and is considered tentative. The schedule is subject to change in content and scope at the instructor’s discretion, if necessary. Changes will be announced in class. If you miss class, you are still responsible for these changes.

ANY STUDENTS EFFORTS APPLICABLE TO COURSE CREDIT ARE REQUIRED TO COMPLY WITH UNIVERSITY OF MONTEVALLO POLICY STANDARDS FOR ACADEMIC HONESTY AND INTEGRITY

ALL necessary materials (syllabus, lecture notes, assignments, announcements) for the course will be placed on the course BLACKBOARD site. Urgent information will be distributed through UMAIL accounts.

Course schedule outline:

Week 1	Introduction, Administrative Details Introduction to the Field	Handouts Chapter 1
Week 2	Strategy and Competitiveness	Chapter 2. Assignment 1
Week 3	Project Management	Chapter 3
Week 4	Project Management (continue)	Chapter 3, Assignment 2
Week 5	Product/Service Design Test 1 (chapters 1, 2, 3, 4)	Chapter 4
Week 6	Forecasting	Chapter 13.
Week 7	Forecasting (continue) (Last day to drop courses)	Chapter 13. Assignment 3
Week 8	Capacity Planning Facility Layout	Chapter 11 Chapter 11TN.
Week 9	Linear Programming Test 2 (chapters 2TN, 11, 11TN, 13)	Chapters 2TN, 11TN, Assignment 4.
Week 10	Quality Management Statistical Quality Control	Chapter 8 Chapter 8TN
Week 11	Statistical Quality Control (continue) Manufacturing Process Selection	Chapter 8TN, Assignment 5 Chapter 6, 6TN
Week 12	Service Process Selection Waiting Line Management	Chapter 7 Chapter 7TN, Assignment 6.
Week 13	Test 3 (Chapters 6, 6TN, 7, 8, 8TN) Supply Chain Management	Chapter 10
Week 14	Inventory Management	Chapter 15, . Assignment 7
Week 15	MRP and ERP Overview for Final	Chapter 16
	Final Exam (Chapters 7TN, 10, 15, 16)